How co-managed IT works with Net.Protect
Stabilize core infrastructure
We assess your environment, clean up configuration drift, and bring endpoints, identity, and networking to a known-good baseline.
Layer Net.Protect for 24/7 detection
Enterprise-grade EDR, 24/7 SOC monitoring, DNS filtering, MFA, and security awareness training deploy on top of stable infrastructure.
Ongoing IT roadmap + quarterly security reviews
Your technology decisions are guided by a team that sees both the operational and security picture. Quarterly reviews cover posture, compliance evidence, and infrastructure planning together.
What we handle for your team
Helpdesk & Triage
Endpoint support, user account issues, and day-to-day IT requests routed through the same ticketing system as security alerts.
Microsoft 365
Tenant management, licensing, Exchange, SharePoint, Teams, and Entra ID configuration.
Cloud & Infrastructure
Azure, AWS, and on-prem server administration. Backups, patching, uptime monitoring.
Networking
Firewall, switch, Wi-Fi, and VPN configuration. Meraki, Ubiquiti, Cisco.
Vendor Management
License renewals, vendor escalations, procurement, and third-party coordination.
Projects & Migrations
Office moves, M365 migrations, Intune rollouts, hardware refreshes. Scoped separately.
Who this is built for
IT teams of 1–3
You have a small team handling day-to-day but need senior engineering depth and security coverage you can't hire for.
VC-backed biotech, 50–250 employees
Growing fast, SOC 2 or HIPAA on the roadmap, need infrastructure that scales without a full IT department.
Healthcare without a security engineer
Patient data compliance demands security rigor. We handle both the IT foundation and the security layer.
Remote-heavy professional services
Endpoint management, identity security, and helpdesk for distributed teams in M365 and cloud apps.
What's included, and what isn't.
Monitoring, administration, and proactive maintenance are in your agreement. Project work and major changes are scoped separately. No surprises.
What's Included
- Day-to-day helpdesk support
- Server and workstation monitoring
- Patch management and updates
- Vendor coordination
- Microsoft 365 administration
- Quarterly business reviews
- Network health monitoring
What's Billed Separately
- New infrastructure projects
- Office moves and buildouts
- Major system migrations
- After-hours emergency response
- Hardware procurement (pass-through cost)
Frequently Asked Questions
Yes, that's exactly what co-managed IT is designed for. Your internal IT person handles the work they know best, and Bayport fills the gaps: helpdesk overflow, M365 administration, security monitoring, and after-hours coverage. We work as an extension of your team, not a replacement.
Managed IT covers day-to-day operations: helpdesk support, device management, M365 administration, cloud infrastructure, and vendor coordination. Managed security (Net.Protect) covers threat detection, endpoint protection, SOC monitoring, incident response, and compliance evidence. At Bayport, IT services are an add-on for Net.Protect clients, so both run through the same team with full visibility into your environment.
Critical issues get a response within 15 minutes during business hours. Standard requests are acknowledged within 1 hour and typically resolved same-day. Because our IT and security teams share the same platform and context, escalations happen internally without you having to re-explain the problem.
Onboarding starts with a scoping call to map your environment, tools, and workflows. We then deploy monitoring agents, configure access, and document your infrastructure. Most environments are fully onboarded within 2 to 4 weeks. Your team gets a single point of contact from day one, not a rotating cast of technicians.